FAQ
Q. Why can't I just store my work documents at home in my basement?
A. Basements are prone to flooding and other elements that can be potentially harmful to both paper documents and computer disks. Our facility provides protection against fire, flood, and earthquakes. We can also store your more sensitive material within our monitored vault. Contact us for more information.
Q. Why can't we just store our media materials within our office cabinets?
A. Keeping media materials within locked cabinets may protect them from theft, but did you know that air conditioning systems may damage and/or corrupt them? Our vault room provides temperature and humidity control with 24 hour security monitoring. Contact us for more information.
Q. Our company entered into litigation without warning and we hadn't take the time to store our document properly so nothing was organized enough to access easily.
A. Our professional staff is trained in records management and can help guide you through searching your documents stored at our facility with ease. Our online electronic tracking system offers you the access to your records location 24hrs/day. We will train you on how to use our online system so you can access the status of your records at any time. Contact us for more information.
Q. The office space we lease has the highest rent per square foot in the city, our records are currently taking up space that could be better used by personnel. What should we do?
A. Individual box storage may be less than a penny a day. Our Paper/Box Storage solutions may be just what you need. Contact us for a quote.
Q. We had a storage provider, but the true cost of the service didn't reveal itself until we needed to view our documents. How do I know that there are no hidden fees associated with storing my records with you?
A. Our simple service agreements guarantee fixed and transparent costs for all services. You always have the flexibility to change your program without excessive expense. Contact us for more information, or a price quote.
Q. When we stored our materials at our offices, the retrieval would often take one of our employees over 3 hours to search. What are your retrieval times?
A. From our Code Blue five minute service to our one hour, same day, or 24 hour emergency service, your records are always available when you need them. We also provide a viewing room where you can review all or part of your records at a moments notice. Contact us for more information.
Q. What is off-site storage and how does it benefit me?
A. Off-site storage simply involves placing your records in our facility. The benefits to you are immediate. You will notice:
- Cost savings
- Extra space
- Security
- Accessibility
- Confidentiality
- On-line ability
Contact us for more information.
Q. How can off-site be cheaper than keeping our records on-site?
A. Successful companies monitor operating costs closely. When you pay $6.00 to $12.00 a square foot to use your premises as a storage area, especially when this area could be used for company core business, the low per box cost of storing off-site becomes very attractive. You also save on shelving and renovation expenditures. Contact us for more information.
Q. Will my records be safe?
A. Our building exceeds the rigid standards that have been established for commercial storage of records. Concrete construction with steel stud and drywall dividing walls virtually eliminate fire hazards. The building has a complete fire suppression system, including monitored sprinkler systems and standby hoses. All boxes are stored on metal "pallet style" racking which exceeds city earthquake requirements
The company owned building employs a compete security system. A twenty-four hour recorded video system continuously monitors activity outside and inside. The alarm system includes both passive and infra-red systems and is monitored off-site twenty-four hours a day. Perimeter and loading areas are restricted areas security by cyclone fencing. The storage area is only accessible to required staff using time recorded computer entry cards.
Some companies may have concerns that sensitive company records stored on-site may be accessible to unauthorized staff. At B.C. Records, only persons with written authority have access to confidential files. Contact us for more information.
Q. How will off-site storage improve our records management program?
A. Moving off-site requires boxing and classification of records. This will result in a standardized inventory of company information by contents and retention periods. You will be able to restrict access to information to selected personnel. Most data is only required to be kept for a certain period of time. Our on-site programmed destruction of obsolete information curtails liability and reduces storage costs. Contact us for more information.
