Urgent Scam Alert: Beware of Fake Complaint E-mail Claiming to be from Better Business Bureau

no scams sign Posted on October 26, 2012

The Better Business Bureau serving Chicago and Northern Illinois (BBB) warns businesses to beware of a malicious e-mail claiming to be from the BBB about a complaint filed against a company. The BBB does not send complaints out as attachments.

The phishing email is sent from multiple e-mail addresses and has in its subject line a nine digit complaint number. BBB Accredited and non-Accredited Businesses have been targeted and some consumers have also received the e-mail.

The body of the e-mail states the company has received a complaint and asks the company to respond by directing the e-mail recipient to “BBB Complaint Dep” <>; this e-mail address is not affiliated with the Better Business Bureau.

The BBB advises any business that receives this e-mail to take the following steps:

Do not click on any links or reply to the message,
Completely delete the message from your inbox,
Run a full virus scan immediately on your computer if you did click on any links.

If you receive an e-mail from the BBB about a complaint filed against your business and need assistance in determining whether or not it is legitimate, contact the BBB serving Chicago and northern Illinois at (312)832-0500 or

Phishing e-mails are a common way for hackers to get at your personal information or break into your computer.

“Don’t click on any links or open any attachments to e-mails until you have confirmed that they are not malicious. E-mail addresses that don’t match up, typos and grammatical mistakes are common red flags of a malicious phishing e-mail,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and northern Illinois. “Also beware of unsolicited e-mails from companies with which you have no association. Make sure you have current antivirus software and all security patches have been installed on the computer.”

For more information on phishing and how to keep your computer safe, visit